PRIVACY POLICY

 

Contacting us

If you contact or engage with us

If you contact or engage with us, we will collect your contact information, and the other communications information you provide.

Contact information includes basic contact information you provide: 

 

• email address, 

• first and last name,

• mobile number(s).

 

Communications information includes your correspondence with us, for example if you get in touch with our Customer Service team about an order or booking or to report a problem with our Site. This includes:

 

• emails,

• texts, in-app messaging & other digital messaging,

• calls,

• letters,

• any in-person conversations you have with us.

We may use this contact information to:

• Contact you if you have asked us to, or to respond to your inquiries, and troubleshoot problems, and to assist with any issues you may face with our Services.

• Provide you with information you might request about our Services.

• Put you in touch with Barbers you ask us to share your information with. 

• Provide you with technical and other service updates

 

 

If you use our services to book an appointment

When you create a Barbero account using any of our Services, we may collect your:

 

• first and last name;

• date of birth

• gender

• email address;

• address;

• mobile phone number(s),

• your photo, if uploaded (optional).

• If you choose to use your Google, Facebook, or Apple account to sign into Barbero, we will get an access token that enables this sign-in process (granting us access to your first and last name, email, user ID and (apart from Apple) your profile photo). 

• We assign unique user IDs or other account-level IDs to your Barbero account.

 

As you use your account, we may collect information about your:

 

• purchase history, including product orders or appointment bookings, or voucher purchase and use;

• favourites (e.g. your favourite salon or gym);

• account settings; 

• social login information; 

• securely saved payment methods. 

• We may also collect information, if you provide it, about your preferences, referrals, or how you found out about our Services, or other user generated content (e.g. profile photo, reviews). 

 

 

How do we protect your information?

All information you provide to us is securely stored. Our website uses secure end-to-end encryption to protect your information. All connections into our platform are secured using industry standard security and encryption. 

 

All data we capture is stored in secured databases and data storage systems with strict access limitations. All data access requests are logged and monitored in accordance with any threat detection policies. 

 

Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of your data transmitted to us – even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Payment processing

 

Payments made on our Services are made through our payment gateway provider, TAP PAYMENTS , (“Tap Payments”). You will be providing credit or debit card information directly to Tap Payments, which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Barber can view pseudonymized cardholder and card details. In addition, Barbero Bookings the following card information:

 

• card type,

• cardholders name,

• card's last 4 digits,

• card expiry date.